| How can I be sure that there will be a room available on my arrival? | With the confirmation of the booking you will receive the telephone number of the hotel. You can contact them at any time for any clarifications necessary. |
| How can I be sure that once I have given authorisation to withdraw from my credit card the booking will actually be made? | It is in our own interest to book for you. If we are unsuccessful you will not be charged for anything and you will receive an answer within 24-48 hours. |
| I have been told that it is easy to be cheated in Italy, how can I be sure that no expenses will be charged and withdrawn from my account if the booking is not possible? | Credit card companies in Italy are extremely wary as to whom they authorise these kind of payment possibilities, demanding reliability and professionality. Guest in Italy has nothing to gain in demanding payment subject to contention. |
| What happens if we change our minds about the booking? | If nobody can use the booking in your name then you will just pay the minimum commission expenses. In the event of a Last Minute Reservation and the Hotel required the payment of the first night then this amount will not be refunded. |
| When should we arrive at the hotel? | The room is usually kept until 4 pm unless the first night has been paid, then of course, for longer. However, it is wise to warn of any delays in arriving just to make sure that your room won't be given to someone else. You must be out of the room before 12 midday of the day of leaving or else you could be charged an extra day. |
| How can I be sure that the hotel is not charging me more that it should? | Print a copy of the booking made through us and keep it with you. We keep a copy of the confirmation signed by the Hotel with the prices to be charged. Should there be any problems with this you can contact us for help via telephone. If you prefer not to run any risks then we suggest that you ask the prices beforehand with specification of any other charges than that of the room (i.e.: phonecalls, minibar, airconditioning, breakfast). Before paying the bill make sure that these expenses are charged separately from the price agreed on for the room |