F.A.Q. ON GUEST IN ITALY
1-What is Guestinitaly.com?
2-How long have you been in business?
3-What type of accommodation do you deal with?
4 - Can you find me a specific accommodation for my holiday needs?
5 - What about privacy and confidentiality?
7 - What do I do if I get no response to my request?
8 - How do I contact the owner?
9 - How do I get to the property?
10 - What happens if there is a problem during my holiday?
11 - What happens when I leave a private property like an apartment?
1 - What is Guestinitaly.com?
Guest in Italy is an online portal, promoting holiday accommodation in
the main touristic cities of Italy. We provide you with full details of
our properties like pictures, a complete description, prices, availability
calendar and location. For each accommodation, you can enter your contact
information and dates of travel and send a request. You will be contacted
back by one of our Booking Managers with a complete offer in order to
complete your reservation.
2 - How long have you been in business?
Guest in Italy is a trade mark of
Ultimate Booking LLC
375 Sylvan Avenue, Suite 27
Englewood Cliffs NJ 07632
We started our activity in 1995, as one of the first on-line
operators in this field, in Italy.
3 - What type of accommodation do you deal with?
Mainly we deal with Self-catered Apartments and B&B, but we offer
also a wide choice of Hotels, Farmhouses and Holiday Villas on request.
4 - Can you find me a specific accommodation for my holiday needs?
Yes, of course: you can send an email to our Contact address: info@guestinitaly.com
(da creare!!) and one of our representatives will contact you back and
help you find the best accommodation for your holiday.
5 - What about privacy and confidentiality?
We follow the rules of the Italian Law on Privacy and treatment of personal
information (D.Lgs 196/2003 )
and therefore consider all of your data absolutely confidential.
You will be asked for your credit card information in order to complete
the bookings, and you will be able to use our encrypted server or even
call us on the phone, if you prefer, in order to let us have the details
required.
6 - How do I make a booking?
You will have to go to the section of your interest (i.e. Rome –
Apartments or Florence – B&B) and select the accommodations
you prefer. You will send a request through the booking form that is on
every apartment\B&B page. One of our Booking Managers will get back
to you with an offer within 24-48hrs. Generally you’ll be asked
to pay a booking deposit of about 10% - 15% to confirm the booking. The
balance will normally be paid on arrival. You might also have to give
a security deposit at the check-in. This will be returned at or after
your departure, less the cost of any breakages and metered charges for
utilities when they are not included in the rates. Make sure you check
the cancellation policy at the time of booking. In case of unforeseen
circumstances, we recommend you take out travel insurance to be secure.
7 - What do I do if I get no response to my request?
If you have submitted a request to a property and have not heard from
us in 48 hours:
- Are you using a free email account (like Hotmail and Yahoo)? Make
sure you have not exceeded your mailbox storage limit, andcheck your bulk/junk/spam
mail folder(s).
- Did you enter your email address correctly on the enquiry form? If
not submit a form again.
- Do you have an AOL account or misconfigured spam filters? AOL and
other email providers and ISPs have implemented "spam filters"
which are often badly designed or misconfigured - sometimes resulting
in guestinitaly.com emails being intercepted.
The only solution here is to call us on +39 06 32 5028 63
8 - How do I contact the owner?
When the booking process is complete, you will receive a Confirmation
Voucher with all the details of the Property Owner, including name, telephone
numbers, accommodation address etc. so you'll be able to contact them
anytime in order to arrange your check in.
9 - How do I get to the property?
Guestinitaly.com will send you the Confirmation Voucher with complete
instructions on how to arrive at the property and who is going to let
you in. Make sure you are given details of someone you can contact if
something goes wrong. If you are delayed, it is necessary to inform the
owner or the person who is in charge of your check in.
As you have to pay the balance in cash on arrival, and sometimes also
pay the security deposit, make sure you have the means to pay the security
deposit in the local currency with you.
10 - What happens if there is a problem during my holiday?
If you have a problem, the owner or our representative is there to help
you. If you have a problem, make sure you keep their number and get in
touch straight away with the person whose details you have been given.
They have the local knowledge to sort things out.
11 - What happens when I leave a private property like an apartment?
Normally we ask our guests to leave the apartment within 10:00 am, in
order to give us the possibility to prepare the accommodation for following
guests. If you did not pay any security deposit, you will just leave the
keys inside the apartment, and shut the door behind you. On the contrary,
if you paid a security deposit, the owner or our representative should
check you out of the property, and assuming there is no damage, will refund
your security deposit.